An organization under contract does not pay by card in the app: Stellarr Studio agrees a contract with it, which sets the plan, the number of seats and the term. The organization then assigns its licenses to its members.
Get a contractLink to the Get a contract section
A workspace owner finds the offer in “Subscription and usage”, below the plans: the “Business, school, government” card, “Custom pricing”. The “Contact us” button opens a prefilled email to send to contact@stellarrstudio.com, with the organization’s name, its type, the number of accounts you expect and any specific needs. Stellarr Studio replies with a proposal.
The contract can be paid by bank transfer against an invoice or, for a French public buyer, through invoices sent via Chorus Pro. What each plan includes is on the Plans and pricing page.
License poolsLink to the License pools section
A contract can include one or more pools: for example one plan for teachers and another for students. Each pool has a plan and a number of licenses.
Admin console › “Plan and licenses” shows each pool with its “Licenses used” (“… of … used”) and its status: “Nearly full” or “Full”. When the organization has a single plan, the page says “Every member uses this plan.”
Who gets which licenseLink to the Who gets which license section
This is the “Who gets which license” section of the same page.
- Click “Add a rule”.
- Choose the rule type, “Role”, “Group” or “Label”, then who it targets.
- Choose the pool these members get.
- Order the rules with the arrows: the first rule that applies to a member gives them their license.
- Choose “Fallback pool”, used for members no rule applies to and for members whose pool is full. You can also choose “None (no license when a pool is full)”.
- Click “Save”. Members are updated within a few seconds.
Someone who manages licenses can also change a single member’s license: on the “Members” page, open the row menu › “Change license”. The member’s profile then shows “Chosen for this member” instead of “Assigned by the organization’s rules”.
When a pool is fullLink to the When a pool is full section
- A new member meant for that pool gets the fallback pool. If there is none, or if it is full too, they stay without a license and cannot use Moon AI until a license is freed or added.
- The page shows “The … pool is full” and the number of members without a license, with “See these members”.
- To add licenses, contact Stellarr Studio: the number of seats changes through a contract amendment.
Suspending or removing a member frees their license.
The contract and invoicesLink to the The contract and invoices section
The bottom of “Plan and licenses” shows the “Contract”, visible to the owner, the admins and people with the “Billing contact” role. It shows the “Period”, the “Seats”, the “Price per seat per month, excl. VAT”, the contract lines (one per plan) and the “Invoices” with their number, date, due date, amount including VAT and status. “Pay” opens the payment page of an invoice to pay, and “View invoice” displays it.
The owner also finds “Your contract” in “Subscription and usage”, with the “Term”, “Seats”, “Price per seat per month”, the “Contract invoices” and “Pay by bank transfer”.
The contract sets the plan and the seats: nothing can be bought in the app. To change plan or seats, contact Stellarr Studio.
RenewalLink to the Renewal section
Before a contract that has not been renewed ends, the owner and the billing contact get an email 90, 60 and then 30 days before the end date. “Subscription and usage” shows “The contract ends in … days. Contact Stellarr Studio to renew it.” A signed renewal shows “Renewed from” followed by its date.
What a member seesLink to the What a member sees section
- In their account menu, “License and usage” replaces “Subscription and usage”. In their “Settings”, the entry has the same name, and its first tab is called “License”.
- On that page: “Your license is provided by” followed by the organization’s name, “Under contract with Stellarr Studio, nothing is billed.”, and their limits, which are those of their license.
- With no free license, they see the organization’s name followed by “has no available license for you yet. Ask an organization administrator.”