Moon AI

SECURITY AND TRUST

Your data. A clear framework.

Choose what you share, understand the protections and know who is responsible for what. Here are the compliance measures and the security protections in place at Moon AI.

  1. Before sending

    Moon Blur masks the sensitive data it detects before it reaches the model.

  2. Protections in place

    Encrypted connections, encrypted secrets, two-factor authentication and daily backups.

  3. Verifiable compliance

    GDPR, Article 50 of the AI Act and Moon Blur: what is in place, with its limits.

BEFORE SENDING

The context you need.
Fewer sensitive details.

Moon Blur replaces the sensitive information it detects with placeholders before it is sent to the model. The values can be put back in the answer.

  • Share what your request needs.
  • Check what was detected and the context that remains.
  • Review and validate the answer before you use it.

Masking is reversible. It does not guarantee that every piece of sensitive information is detected.

THE MEASURES IN PLACE

Protection at every layer.

From connections to backups, each layer of the platform has its own protection.

Encrypted connections

HTTPS on every connection, TLS 1.2 at minimum and TLS 1.3 offered, with HSTS.

Encrypted secrets

Tokens for linked accounts and connector credentials are encrypted in the database.

Account access

Two-factor authentication by app or by email, backup codes, and sign-out from every session.

Roles and audit log

Roles and permissions in workspaces, and an audit log of admin actions.

Backups

Daily database backups to a second server, in France.

Isolated computer

The commands of each conversation’s computer run in a separate container, with no network access.

Reference: Moon AI DPA, in particular Articles 5 to 8.

COMPLIANCE

What is in place.
With its limits.

For each point: its scope, its status and the reference text.

Personal data

GDPR

Measures in place

A record of processing activities, a published data processing agreement, data subject rights exercised from your account, and main hosting in France.

  • Record of processing activities (Article 30).
  • Published data processing agreement (Article 28).
  • Full export of your data and account deletion from your settings.
  • Consent recorded at sign-up, and one-click unsubscribe from emails.
  • App and storage at OVHcloud, on servers located in France.
AI-generated content

EU AI Act, Article 50

Compliant with Article 50(2)

Generated images, videos and audio carry machine-readable marking that identifies them as AI-generated.

  • Marking in the metadata of generated files (images, videos, audio).
  • A notice below the message box: Moon AI is an AI and can make mistakes.
  • The marking is not a cryptographic signature.
Before sending to the model

Moon Blur

Active on every plan

More than 150 categories of sensitive data are detected and replaced with placeholders before sending to the model, then put back in the answer.

  • Your own terms to mask from the Constellation plan.
  • Detection can miss things; masking is reversible.
  • It does not apply to images, voice or connector actions.
FOLLOW YOUR DATA

European infrastructure.
Named providers.

MAIN INFRASTRUCTURE

OVHcloud · France / EU

OVHcloud provides the infrastructure, the GPU servers and DNS. The app and storage are hosted in France.

SERVICE PROVIDERS

Processing depends on the tools you choose.

Some model and service providers are located outside the EU. The DPA lists them, with the transfers and the safeguards that apply.

FOR YOUR INTERNAL REVIEW

The documents you need to decide.

Find the texts that apply and what your organization needs.

Data processing agreement

Roles, measures, subprocessors and transfers.

Does your team have specific requirements?

Tell us about your usage, your hosting needs and the documents you expect. We can clarify the scope to review before you choose.

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Moon AI in action

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Screenshots of chat.realmoon.ai taken on October 29, 2026, with fictional data.

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