A Moon AI subscription is taken out for a workspace and billed per person (per seat). The workspace owner manages it from the “Subscription” page. Prices, what each plan includes and discounts are on the plans page.
Open the “Subscription” pageLink to the Open the “Subscription” page section
- Account menu › “Subscription and usage”, with the percentage of your most used limit.
- In the workspace switcher, at the top of the sidebar: “Subscription and usage”.
- “Settings” › “Subscription and usage”.
- Directly: chat.realmoon.ai/billing.
In a managed organization, the entry is called “License and usage”, and the page’s tab “License”: see Licenses.
At the top of the page, the “Subscription”, “Usage” and “Your month” tabs lead to the details of your consumption and the recap of your month: see Your settings.
The page opens with a sentence that says who manages billing:
| Situation | Sentence shown |
|---|---|
| Your personal workspace | “Your personal workspace. You are the owner.” |
| A team workspace you own | “Team workspace. You are the owner and manage billing.” |
| A team workspace you are a member of | “Team workspace. Billing is managed by the owner.” |
It then shows, from top to bottom: your current plan and your usage limits, the billing card (owner), “Plans”, “Invoices” and “Cancellation”.
Your current planLink to the Your current plan section
The plan card shows its name (“Free” without a subscription), a status badge and a date:
| Badge | Meaning |
|---|---|
| “Active” | The subscription is paid and renews. The card shows “Renews on…” |
| “Trial” | Trial period: “Trial ends on…”, with the days left |
| “Canceling” | You canceled: “Ends on…”; access stays open until then |
| “Past due” | The last payment failed (see below) |
| “Suspended” | The subscription is suspended after a declined payment |
| “Expired”, “Canceled” | The subscription has ended |
| “Free” | No paid subscription |
Next to it, the “Usage limits” card shows your three windows: see Usage limits.
Choose a planLink to the Choose a plan section
Only the workspace owner can do this, on the website.
- On the “Subscription” page, go to the “Plans” section.
- Choose “Monthly” or “Annual” (“2 months free”) if the plan offers annual billing.
- On the plan card, click “Subscribe”. “All features” lists everything it includes.
- Pay on the secure payment page that opens. Moon AI never sees or stores your card number.
- Back in Moon AI, activation can take up to 2 minutes (“Payment received. Activating your plan, this can take up to 2 minutes…”). A screen then confirms your new plan, with the mascot and a little confetti (nothing moves if your system asks to reduce motion).
Prices shown are per seat, VAT included: “Personal workspaces have 1 seat.” If you leave the payment page without paying, Moon AI shows “Payment not completed. You can pick up where you left off anytime.”
Promo code and VAT numberLink to the Promo code and VAT number section
The payment page accepts a promo code: enter it before you pay. A business can also enter its EU VAT number there. VAT is calculated from the billing address and appears on each invoice, along with the amount excluding VAT.
Plan offersLink to the Plan offers section
On the Free plan, the workspace owner sometimes gets a plan offer at certain points in their usage, for example when a limit is getting close. The plans window then shows what the suggested plan adds to your workspace, with its price.
- It never opens while an answer is being written, while you type, on top of another window or during a voice call.
- At most one window opens on its own every 20 hours, “What’s new” included, and at most three plan offers a week.
- “Later”, the close button or Esc pause offers for 3 days.
- The “Do not show me plans for 30 days” box stops them for 30 days.
- Clicking a feature of a higher plan always opens the plans window, and the line about a reached limit stays in the conversation.
Members of a team workspace, paid or complimentary workspaces and organizations don’t get offers.
Change plansLink to the Change plans section
- In “Plans”, click “Switch to this plan” under the plan you want.
- The “Change plan” window shows the new plan, the amount “Charged now”, then what will be billed “Then”, and from which date.
- Click “Confirm and pay”. The change applies as soon as the payment is accepted.
If the payment doesn’t go through, your plan doesn’t change. If your bank asks for confirmation, follow “Confirm the payment to apply the new plan.”
On your current plan’s card, “Switch to annual” or “Switch to monthly” changes the billing period. You can’t change plans while a cancellation is scheduled (“Reactivate to change plans”) or while a payment has failed (“Settle the payment first”).
Seats in a team workspaceLink to the Seats in a team workspace section
Each member of a team workspace takes a seat. The billing card shows “Seats”, with the number of members and paid seats, and the “Monthly total” or “Annual total”.
- When someone joins the workspace, their extra seat is paid right away, with the workspace’s payment method. If that payment fails, they can’t join: “The payment for the extra seat didn’t go through. The workspace owner must update their payment method before adding you.”
- When someone leaves the workspace, their seat stays paid until renewal (“Paid seats kept until renewal”).
- Additional seats cost less than the first one: see the plans.
For members, invitations and roles, see Workspace members.
Manage your payment methodLink to the Manage your payment method section
“Manage billing (Stripe portal)”, on the billing card, opens the secure management portal for your subscription: there you update your payment method and billing details. Owner only.
Your invoicesLink to the Your invoices section
The “Invoices” section lists the workspace’s invoices. Only the owner and the billing contact can see it.
- The filter chooses “All invoices”, “Paid invoices” or “Unpaid invoices”.
- Each invoice shows its amount, with the amount excluding VAT and the VAT, its date and its number.
- “View” opens the invoice online, where an unpaid invoice can be paid. The “Download invoice” icon gets the PDF.
| Status | Meaning |
|---|---|
| “Paid” | The invoice is paid |
| “Unpaid” | Awaiting payment |
| “Pending” | The payment is being processed |
| “Closed with the subscription” | Linked to a subscription that was replaced or ended; it can no longer be paid from this page |
| “Void”, “Uncollectible” | Canceled, or written off after the payment failed |
Cancel your subscriptionLink to the Cancel your subscription section
- At the bottom of the page, in the “Cancellation” section, click “Cancel subscription”.
- Read the “Cancel your subscription?” window: the subscription stops at the end of the current period, and you keep full access until the date shown.
- Confirm with “Cancel subscription” (or keep it with “Keep my subscription”).
“Cancellation confirmed. Access remains until…” confirms the cancellation. Your data is kept. Until that date, “Reactivate subscription” undoes the cancellation: the subscription will renew as usual. After it ends, “Subscribe again” starts a new subscription.
Failed paymentLink to the Failed payment section
If a payment fails, a red banner appears on every page:
- for the owner: “Your payment has failed. Please update your payment method to maintain access.”, with “Update payment method”;
- for members: “This workspace’s payment has failed. Its owner needs to update the payment method.”
On the “Subscription” page, “Retry payment” tries the payment again. If the failure persists, the subscription is suspended: “This workspace’s subscription is suspended after a failed payment. Update the payment method to restore it.”, with “Pay the open invoice”.
A few days before a renewal, if your card expires before the payment date, Moon AI lets you know by email: “Your card expires before the next payment”, with “Update my card”.
If you are a member of a team workspaceLink to the If you are a member of a team workspace section
The page shows “The plan is managed by the workspace owner.” To ask for a bigger plan, “Copy upgrade request” prepares a message to send them.
In a managed organization, your access depends on a license (“Your license is provided by…”) or a contract: contact its administrator. See Workspaces and organizations.
Complimentary planLink to the Complimentary plan section
A complimentary plan from Moon AI shows “Complimentary plan from Moon AI, nothing is billed.” and its end date (“Valid until…”). To change it: “Contact us to change your plan”.
From the mobile appsLink to the From the mobile apps section
In the iPhone and Android apps, version 3.0.0 or later, you can take out a plan with your phone’s account, for your personal workspace: “Subscribe to …”.
- On iPhone, with your Apple account, monthly or yearly (Univers monthly only), at App Store prices. On the website, this plan shows “Your subscription was purchased in the iPhone app. It is managed in the App Store, not here.”
- On Android, with your Google Play account, monthly or yearly (Galaxie and Univers monthly only), at Google Play prices. On the website, this plan appears under “Subscription purchased in the Android app”, with “Manage on Google Play”.
In the app, “Manage subscription” opens the store to change plans or cancel, and “Restore purchases” finds a subscription you already have. One store at a time: a subscription is always managed where it was taken out. Details are in Mobile apps.
A team workspace, or a workspace already subscribed on the website, with a complimentary plan or a contract, can’t subscribe in the app: its subscription and invoices are managed on chat.realmoon.ai, in a browser. App versions earlier than 3.0.0 don’t offer plans: subscribe on the website. Your plan then applies everywhere.
Business, school, governmentLink to the Business, school, government section
To equip a whole organization (annual contract, per-member licenses, admin console, single sign-on, invoice paid by bank transfer or through Chorus Pro), the “Business, school, government” offer is quoted on request: “Contact us”, below the plans, or directly at contact@stellarrstudio.com. See Workspaces and organizations.