The “Data and privacy” page in Settings lets you import, export, tidy up and delete your data. Open it from “Settings” › “Data and privacy”, or at chat.realmoon.ai/settings/data_controls. At the top of the page, the “Moon Blur” section holds your list of data to mask. The emails you receive are chosen in “Notifications” (see below).
Your conversations and files are stored in France. Before anything is sent to an AI model, Moon Blur masks the personal data it detects: see Moon Blur.
Emails from Moon AILink to the Emails from Moon AI section
They are chosen in “Settings” › “Notifications”, in the “E-mails from Moon AI” section at the bottom of the page (open):
| Switch | What you receive |
|---|---|
| “Marketing emails” | Offers and product news |
| “Newsletter” | A summary of what’s new |
Each choice is saved right away (“Preference saved”). You can also unsubscribe from the link in each email. Emails your account needs, such as codes and security alerts, are still sent.
Your conversationsLink to the Your conversations section
“Conversations” section, for the open workspace:
| Action | What it does |
|---|---|
| “Import from another AI” | Imports your ChatGPT, Claude or Gemini conversations: see Import from another AI |
| “Import what another AI knows about you” › “Import” | Adds to your memory what another AI has learned about you, after you review it: see Import from another AI |
| “Export chats” › “Export” | Downloads the workspace’s conversations as a JSON file, images included |
| “Archived chats” › “Manage” | Restores or deletes your archived conversations |
| “Shared links” › “Manage” | Lists your conversations shared through a public link |
| “Published pages” | Lists the pages created from your artifacts and open to anyone who has the link |
| “Archive all chats” › “Archive all” | Moves all the workspace’s conversations to the archive |
| “Delete all chats” › “Delete all” | Deletes all the workspace’s conversations, permanently |
Locked conversations are never included in the conversation export, and deleting all conversations keeps them as long as they are locked. Shared links to deleted conversations stop working; your other workspaces are not affected.
Some actions depend on the permissions your workspace gives you (exporting or deleting conversations, for example).
The “Locked conversations” section, just below, creates or changes your code (“Change code”, “Forgot your code?”) and leads to “View my locked conversations”: see Lock a conversation.
Manage shared linksLink to the Manage shared links section
The “Shared links” window shows the workspace’s conversations shared through a public link, with the date they were shared.
- “Copy link” copies the address to send.
- “Stop sharing” turns off a link: it will no longer work. Sharing the conversation again creates a new link.
- “Stop all sharing” turns off all the workspace’s links at once.
To share a conversation, see Manage your conversations.
Move to another workspaceLink to the Move to another workspace section
If you joined an organization or a team, the “Move to another workspace” section offers “Move to organization” › “Move…”. Your conversations, projects and files stay where they are until you move them; a window first shows what goes and what stays. See Move your content.
MemoryLink to the Memory section
Deleting conversations doesn’t erase the AI’s memories. To see and erase them: “Settings” › “Personalization” › “Memory” › “Manage memories”. To bring over what another AI knew about you: “Import what another AI knows about you”, in the “Conversations” section of this page. See Memory and Import from another AI.
Your filesLink to the Your files section
“Files & documents” section: “Delete all files in …” › “Delete” erases the files, images and documents uploaded to the open workspace. They are also removed from the shared knowledge bases that use them, and the photos in your conversations are deleted. This action can’t be undone. To delete a single file, use the Library.
Ad measurementLink to the Ad measurement section
If you came to Moon AI through an ad and accepted its measurement, the “Advertising” › “Ad measurement” section reminds you of it: you allowed us to tell the ad network (Google, for example) that your signup and first payment, with its amount, came from that ad. Turn the switch off to withdraw this consent: the ad click identifier is erased immediately (“Turned off. The ad click identifier was erased.”). Without an ad or consent, the section doesn’t appear.
Export all your dataLink to the Export all your data section
“Export my data” downloads a JSON file with your whole account, across all your workspaces. Click the button and wait while “Preparing your export…” is shown.
| The file contains | The file doesn’t contain |
|---|---|
| Your profile, your consents and your settings | Your password, even encrypted |
| Your conversations and their messages, images included up to a reasonable size | Your sign-in tokens, your API keys and your 2FA secret |
| Your memories and your memory settings | Your connectors’ credentials |
| The list of your files (without their content), your notes, projects, prompts and feedback | The content of uploaded files, except pasted text |
| Your linked accounts (provider only), your devices, your passkeys (name and dates) | Locked conversations, unless you unlocked them first |
| Your connectors, agents, skills, artifacts, published pages and shares | |
| Your invoices, your usage, your workspaces and your roles | |
| Your imports, deep research, messaging apps and your Moon Blur data to mask | |
| Your reports, with their reason, your comment and a copy of the reported content |
To keep the files themselves, download them from the Library. The number of exports per hour is limited.
Delete your accountLink to the Delete your account section
Deletion is permanent. Before you start, export what you want to keep.
- At the bottom of “Data and privacy”, in the “Delete my account” section, click “Delete account”.
- Read the list of consequences (below).
- Enter your password in “Confirm with your password”. You can add a “Reason (optional)”.
- Click “Permanently delete my account”. There is no other confirmation: “Account deleted. You will be signed out.”
A direct link: chat.realmoon.ai/settings/data_controls#delete-account.
What deletion meansLink to the What deletion means section
| Item | What happens to it |
|---|---|
| Your conversations, files, memories, settings and reports | Deleted |
| Your share links and the conversations shared in a workspace | Deleted. Copies that other people already made stay in their account. |
| Your personal workspace | Deleted |
| A team workspace you own | Transferred to another member (an administrator first, otherwise the longest-standing member), or deleted if you are the only member |
| The subscriptions you pay for | Stopped, without a refund. For a transferred workspace, the new owner adds their payment method. |
| Your developer API balance | It must be empty. Otherwise, deletion is refused: contact support to ask for a refund first. |
| Your invoices | Kept for accounting obligations, attached to a de-identified account |
Your rightsLink to the Your rights section
Exporting and deleting your account cover your rights of access, portability and erasure. For any other request about your personal data, write to contact@stellarrstudio.com. The details of the processing are in the privacy policy; our published commitments are summarized in Security and commitments.