Moon knows the platform: ask it your question in a conversation first. For a problem it can’t solve, a bug or a feature request, contact support from the app. The community and the team are also on the Moon AI Discord server.
The help centerLink to the The help center section
The realmoon.ai help center brings together step-by-step guides and video tutorials. In the app, open the account menu, then “Help” › “Help center”; on a phone, the menu has a single “Help and support” entry, whose “Contact support” window leads to the help center: “Guides and video tutorials, step by step.”
Troubleshooting guidesLink to the Troubleshooting guides section
- Moon CLI: installation,
PATH, sign-in, updates and messages: see Moon CLI troubleshooting. - Mobile apps: see Mobile apps.
Ask MoonLink to the Ask Moon section
In any conversation, ask your question about Moon AI: the AI checks the platform’s help and answers with the exact labels of the interface and links to the right pages. While it looks things up, the conversation shows “Checking Moon AI help”.
It can answer questions like:
- “Where are my invoices?”
- “How do I turn on two-factor authentication?”
- “Does my plan include Moon CLI?”
- “Why can’t I send messages anymore?”
It also knows your own account: your plan and what it includes, your usage of each window as a percentage with its reset time, and your role in the workspace. It never gives prices. When the help doesn’t have the answer, it points you to support.
Contact supportLink to the Contact support section
- Open the account menu (your name, at the bottom of the sidebar). On a computer, choose “Help” › “Help and support”; on a phone, “Help and support”. Search (CtrlK) also offers “Help and support”.
- In the “Contact support” window, choose the “Type”: “Bug report”, “Feature request”, “Question” or “Other”.
- Write a “Subject” (a short summary) and a “Description” of what happened.
- If needed, add a “Screenshot (optional)” with “Attach a screenshot” (PNG, JPEG, GIF or WebP, up to 10 MB).
- If the problem involves a conversation, pick it in “Reference a chat (optional)”. Opened from a conversation, the window already suggests it.
- Click “Send”.
A message confirms that your ticket was received. The answer arrives by email, at your account’s address. The number of tickets per hour is limited.
By emailLink to the By email section
You can also write to contact@stellarrstudio.com, especially if you can no longer sign in. Write from your Moon AI account’s address.
The Discord serverLink to the The Discord server section
To join the Moon AI Discord server: account menu › “Help” › “Join the Discord”, or the “Join” button in the support window (on a phone, account menu › “Help and support”).
Link your account for the subscriber roleLink to the Link your account for the subscriber role section
If you are on a paid subscription, link your Discord account to Moon AI: you get the subscriber role and access to the server’s subscriber channel.
- On the Moon AI Discord server, type the
/liercommand. The bot sends you a single-use link, valid for a few minutes. - Open that link in your browser, signed in to Moon AI. The “Link your Discord account” page shows the Discord account and the Moon AI account involved.
- Click “Link account”.
- “Discord account linked” confirms the link. You get the subscriber role within moments. “Back to Discord” takes you back there.
Moon AI only tells the Discord bot whether your subscription is paid and the name of your plan. Nothing else leaves your account.
The role stays as long as your subscription is paid, trials and scheduled cancellations included. A failed payment removes it.
See or remove the linkLink to the See or remove the link section
“Settings” › “Account and security”, “Discord” section, near the bottom of the page:
- not linked: “Not linked”, with “Type /lier on the server to link your account.” and “Join the Discord”;
- linked: “Linked to…” and the date of the link; “Unlink account” removes it, after confirmation, and you lose the subscriber role.
If the link has expired, type /lier on the server again to get a new one.
See alsoLink to the See also section
- FAQ: common questions about the offer.
- Security and commitments: how your data is protected.
- Account security: what to do if your account seems compromised.