The E-mail connector links any email inbox through its IMAP (incoming) and SMTP (outgoing) servers. The AI can then search, read, sort, reply and send from that inbox.
Add an email inboxLink to the Add an email inbox section
- “Connectors” › “Catalog” › E-mail, then “Connect” (chat.realmoon.ai/connectors?tab=catalog).
- Enter the “Email address” and the “Password” (an app password if your provider offers one).
- Enter a “Mailbox name”, for example “Work”. This name is shown to the AI so it can tell your inboxes apart; do not put an email address in it.
- Check the “Provider”: it is guessed from your address when possible, and fills in the servers. Choose “Other (Zimbra, your host…)” to enter them yourself.
- Click “Test connection”. The test checks incoming mail (“IMAP connection OK”) and sending (“SMTP sign-in OK, no email sent.”).
- Click “Connect mailbox”.
You can connect up to 5 email inboxes: open the E-mail card, then “Add another mailbox”. Each inbox counts as one of your connectors.
Servers and optionsLink to the Servers and options section
“Servers and options” shows the settings filled in for the chosen provider:
| Field | Use |
|---|---|
| “Receiving server (IMAP)” | “Server”, “Security”, “Port”. |
| “Outgoing server (SMTP)” | “Server”, “Security”, “Port”. |
| “Sender name” | Shown to your recipients. |
| “User name” | Usually the email address. |
| “Save a copy of sent emails” | Files a copy in the inbox’s Sent folder. Gmail already does this. |
Accepted ports:
| Server | SSL / TLS | STARTTLS |
|---|---|---|
| IMAP | 993 | 143 |
| SMTP | 465 | 587 or 25 |
Enter a server name, not an IP address. The server must be reachable on the internet, with a valid certificate for that name.
Preset providersLink to the Preset providers section
| Provider | Incoming (IMAP) | Outgoing (SMTP) | Good to know |
|---|---|---|---|
| OVH (MX Plan) | ssl0.ovh.net, 993 | ssl0.ovh.net, 465 | |
| OVH (Email Pro) | pro1.mail.ovh.net, 993 | pro1.mail.ovh.net, 587 STARTTLS | The server name (pro1, pro2…) depends on your plan: check your OVH customer area. |
| Infomaniak | mail.infomaniak.com, 993 | mail.infomaniak.com, 465 | |
| Gandi | mail.gandi.net, 993 | mail.gandi.net, 465 | |
| o2switch | your cPanel server, 993 | your cPanel server, 465 | Use the name of your cPanel server (such as example.o2switch.net), not mail. followed by your domain. |
| Ionos | imap.ionos.fr, 993 | smtp.ionos.fr, 465 | |
| iCloud | imap.mail.me.com, 993 | smtp.mail.me.com, 587 STARTTLS | App password required. Keep the full address as the user name. |
| Gmail | imap.gmail.com, 993 | smtp.gmail.com, 465 | App password required. |
| Free | imap.free.fr, 993 | smtp.free.fr, 465 |
Create an app passwordLink to the Create an app password section
- Gmail: turn on 2-Step Verification for your Google account, then create the password at myaccount.google.com/apppasswords.
- iCloud: create an app-specific password at appleid.apple.com.
Paste this password in “Password”, instead of your usual password.
What the AI can doLink to the What the AI can do section
| Action | Type |
|---|---|
| List folders | Read |
| Search emails | Read |
| Read an email | Read |
| Save an attachment to the Library (25 MB at most, 5 per answer) | Read |
| Mark as read or unread | Write |
| Move an email (archive, file) | Write |
| Reply | Write |
| Send an email (up to 20 recipients, 5 attachments from the Library, 15 MB in total) | Write |
Reading an email never marks it as read. Every write follows your approval setting: see Approve actions.
Example requests:
- “Find the invoices I received this month in my Work inbox and list the amounts.”
- “Archive last week’s newsletters.”
- “Reply to Claire that I confirm Thursday’s appointment.”
Sending limitsLink to the Sending limits section
| Limit | Value |
|---|---|
| Sends | 20 per hour, 100 per day |
| Recipients | 200 per day |
| Duplicates | An identical email is refused for a few minutes. |
SecurityLink to the Security section
- An email you receive comes from a third party. After one has been read in a conversation, Moon AI asks for your approval before every action, even with “Act without asking”, until the end of the conversation. The AI does not follow instructions written in an email.
- Sending or replying right after reading outside content (web page, search, attached file) always asks for your approval.
- A routine or an agent task that wants to send from your inbox always goes through “Pending approvals”.
- After 3 rejected passwords in a row, the inbox switches to “Reconnect needed”. Update this inbox’s password to turn it back on.
Disconnect an inboxLink to the Disconnect an inbox section
Open the E-mail card, then “Disconnect” on the inbox. Moon AI will no longer read or send emails with this inbox. If you created an app password for it, revoke it with your provider.