The sign-in page is chat.realmoon.ai/auth. The address chat.realmoon.ai/auth?mode=signup opens the sign-up form directly. A new account starts on the Free plan. You can then take a paid plan for a workspace: see Subscription and billing.
Create an account with your emailLink to the Create an account with your email section
- Open the sign-up page. Its title is “Create your account.” and it says “Free to start, no credit card required.” From the sign-in page, click “Create account”, below the form.
- Fill in “Name”, “Email” and “Password”.
- Check the three required boxes: the “Terms of Service”, the “Privacy Policy” and “I am 15 or older”. The first two links open the full text.
- Click “Create my account”.
- A 6-digit verification code is sent to your address. On the “Check your email.” screen, type it in “Enter verification code”, then click “Verify”.
The “Learn more about data protection” link, below the boxes, sums up the data collected at sign-up, masking by Moon Blur and hosting in France.
The verification codeLink to the The verification code section
- It stays valid for 15 minutes.
- “Resend code” becomes available again 60 seconds after each send. A new code replaces the previous one.
- On a phone, “Open my mailbox” opens your email app. On a computer, this button appears for Gmail and Outlook addresses.
- A wrong or expired code shows an error saying the code is invalid or has expired: request a new one.
If you close the page before typing the code, the account is still created: the next time you sign in with the right password, a new code is sent and the same screen opens. If you type the code more than 30 minutes after entering your password, the address is verified but you need to sign in again (“Your email address is verified. Sign in to continue.”).
Password rulesLink to the Password rules section
As you type, a list checks off each rule, and a meter shows the strength (“Weak”, “Medium”, “Good”, “Strong”).
| Rule shown | What it requires |
|---|---|
| “At least 12 characters” | 12 characters or more |
| “At least one uppercase letter” | an uppercase letter |
| “At least one lowercase letter” | a lowercase letter |
| “At least one digit” | a digit |
| “At least one special character” | a character such as !, ?, # or @ |
The meter only shows “Strong” from 16 characters. A long passphrase holds up better than a short, complicated word.
Sign in with Google, Apple, Microsoft or GitHubLink to the Sign in with Google, Apple, Microsoft or GitHub section
“Continue with Google” comes first, full width, above the form, on both the sign-in and the sign-up page; “Apple”, “Microsoft” and “GitHub” follow on one line, as smaller buttons. Click one of them and authorize Moon AI with the provider: your account is created the first time you sign in, then found again the next times. Continuing with an external account means you accept the Terms of Service and the Privacy Policy, as the note below the buttons says.
- The address of an account created this way is considered verified: no code is requested.
- If a Moon AI account already exists with the same address, signing in through the provider joins it instead of creating a second one.
- You can link or remove a provider later, and add a password to an account created through a provider: see Account security.
Coming from realmoon.aiLink to the Coming from realmoon.ai section
When you reach the sign-in page from realmoon.ai, after choosing a plan or typing a question, the page reminds you of it above the account buttons:
- a plan: “You chose” followed by the plan name, its monthly price including VAT and “no commitment” (only the name for yearly billing). After you sign in or sign up, you land on the billing page with that plan selected. Prices are on the pricing page;
- a question, on the sign-up page: “Your question will be waiting for you after you sign up.” It is waiting for you once the account is created.
This reminder does not appear in the store apps. After signing in with Google, Apple, Microsoft or GitHub with two-factor authentication, you also land on the page you came from. A link on the website can start sign-in directly with the chosen account (Google, Apple, Microsoft or GitHub).
Sign inLink to the Sign in section
- Open chat.realmoon.ai/auth (“Welcome back.”).
- Enter your email and password, then click “Sign in”. On a phone, sign-in takes two screens: the email first (“Continue”), then the password.
- If two-factor authentication is on, the “Two-factor authentication” screen asks for a code, then “Verify”.
The code you need depends on the method you chose:
- with an authenticator app: the 6-digit code shown by the app;
- by email: the code you receive, valid for 5 minutes;
- as a fallback: click “Use a backup code” and type one of your backup codes (format
XXXXX-XXXXX).
If you saved a passkey, the “Sign in with a passkey” button signs you in without a password, by unlocking your device (fingerprint, face or PIN). Your browser can also offer it directly in the “Email” field. Creating a passkey is explained in Account security.
Sign in through your organizationLink to the Sign in through your organization section
If your school or company uses single sign-on, click “Continue with my organization’s SSO”, then enter “Your work or school email”. You are redirected to your organization’s sign-in page. See Single sign-on (SSO).
Suspended accountLink to the Suspended account section
A suspended or banned account shows the reason and how long it lasts (“Suspended until…”, “Suspended until further notice”…), with the address to write to if you want to contest the decision.
Forgot your passwordLink to the Forgot your password section
- On the sign-in page, click “Forgot?”, next to the password field.
- On the “Reset your password.” screen, check your email address and click “Get the code”.
- Type the 6-digit code you received by email (valid for 15 minutes), then click “Verify code”. The “Enter the code” button in the email opens this step directly.
- Choose your “New password”, confirm it, then click “Reset password”.
- Click “Back to sign in” and sign in with the new password.
So as not to reveal which addresses have an account, the email is only sent if an account matches, and the screen is the same in every case. If the code expired between two steps, “Get a new code” sends another one. The number of requests and attempts is limited per hour: if you are refused, wait before trying again.
Sign outLink to the Sign out section
Account menu (your name, at the bottom of the sidebar) › “Sign out” signs you out of this device. On a phone, “Sign out” is also at the bottom of the “Settings” list. Your other devices stay signed in. To sign them out too, use “Settings” › “Account and security” › “Connected devices”: see Account security.
Welcome questionsLink to the Welcome questions section
On your first visit, on the home screen of a new account, Moon AI asks a few questions to tailor its suggestions. Each screen has a “Skip” button and a “Back” arrow; the Esc key does the same as “Skip”.
- Your first name, only if it is missing: “What should we call you?”
- What you’ll use it for: “What will you use Moon AI for?” with “For work”, “For my studies” or “For me”.
- Your interests: “What do you want to start with?”, with several possible answers among “Write and rephrase”, “Search and analyze”, “Create content”, “Code”, “Learn and review” and “Get organized”.
- Answer style: “How do you like your answers?” with “Concise replies”, “Balanced replies” or “Detailed replies”.
- You’re all set: three first messages tailored to your answers. Clicking one puts it in the message box, without sending it. If you are coming from another AI, “Import your conversations” opens the import. Finish with “Start chatting” or “Take a 30-second tour”.
Your answers about use and interests are only used to order the suggestions on the home screen: they are never sent to a model. The style, on the other hand, changes how the AI answers; you can change it at any time in “Thinking and style”, from the model selector (see Response settings).
To go back to these answers: “Settings” › “Personalization” › “Getting started”.
| Button | What it does |
|---|---|
| “Personalize home page” | Opens the questions again, with your answers already checked |
| “Replay tour” | Starts the screen tour |
| “Clear my answers” | Clears the saved use and interests (the style stays) |
“Getting started”Link to the “Getting started” section
“Getting started” is a list of up to five tasks. Each one checks itself off when you do it.
| Task | Checked off when |
|---|---|
| “Send your first message” | you have a conversation |
| A task tied to your first interest, for example “Create a Word document”, “Run a web search”, “Create image”, “Review with a quiz”, “Attach a file” or “Connect your calendar or your mailbox” | you send a message with the matching action from the “+” menu, attach a file, or connect a tool |
| “Try an agent” | you install an agent; the list suggests one, for example Léa, an executive assistant |
| “Create a project” | you have a project |
| One more task, such as “Schedule a routine” or “Connect a tool” | you have done it |
Tasks that need a feature your plan doesn’t include are not suggested.
Where to find it:
- on the home screen, for 30 days after the welcome questions: on a computer, a card below the message box shows the next three tasks and “View full list”; on a phone, a “Getting started” line;
- in the account menu, with your progress;
- in the CtrlK search (⌘K on Mac), by typing “Getting started”, even after hiding it.
“Hide this list” removes it from the home screen and from the account menu, on all your devices.
The screen tourLink to the The screen tour section
In two or three steps, the tour shows where to type, what the “+” menu holds and, depending on the device, the Moon Blur shield or the sidebar menu. It never starts on its own. To start it:
- “Take a 30-second tour”, at the end of the welcome questions or in the “Getting started” list;
- “Settings” › “Personalization” › “Getting started” › “Replay tour”;
- CtrlK (⌘K on Mac), then type “tour”.
The “Previous”, “Next” and “Finish” buttons move it along. If you change pages during the tour, a “Tour paused” pill offers “Resume”.
See alsoLink to the See also section
- The interface: find your way around the screen.
- Account security: two-factor authentication, passkeys, devices.
- Workspaces and organizations: join a team with an invitation or a code.