Terms of sale.

1. Purpose

These General Terms and Conditions of Sale (hereinafter the “Terms of Sale”) set out the conditions under which STELLARR STUDIO markets and provides its digital services related to the Moon AI platform (available at chat.realmoon.ai) to its customers, whether consumers or professionals.

These Terms of Sale apply to any subscription to a paid plan on the Moon AI platform. They supplement the General Terms of Use (the “Terms of Use”), which govern access to and use of the platform as a whole. In the event of any conflict, these Terms of Sale prevail for the commercial and contractual aspects of the sale.

Any subscription to a paid plan implies full and complete acceptance of these Terms of Sale. The customer declares that they have read and accepted these Terms of Sale before confirming their order.

2. Services and prices

Moon AI is a multi-model artificial intelligence platform offering several subscription plans, which can be viewed on the Pricing page.

2.1. Free plan

Moon AI offers a permanent free plan, which gives limited access to the platform’s features. This plan does not constitute a sale and is not subject to these Terms of Sale. The conditions of access to the free plan are governed by the Terms of Use.

2.2. Paid plans

Paid plans give access to extended features depending on the plan chosen. The features included in each plan are described on the Pricing page.

2.3. Prices

Prices are stated in euros (€), all taxes included (TTC), with VAT included at the applicable rate. The amount of applicable VAT is shown on each invoice. If the VAT rate changes, prices will be adjusted accordingly.

Moon CLI, the terminal coding agent, is included at no extra cost in subscriptions from the Étoile plan upward: its use counts toward the account’s usage limits, under the same conditions as the platform. The mobile apps (iOS and Android) are provided at no extra cost and give access to the subscribed Service.

3. Ordering and subscription

Subscribing to a paid plan is done exclusively online on the Moon AI platform, through the following process:

1. Creation of a user account on the platform (if not already registered)
2. Selection of the desired subscription plan (monthly or annual)
3. Review of the order summary (plan, price, billing frequency)
4. Acceptance of these Terms of Sale (mandatory checkbox)
5. Payment through the secure Stripe form
6. Receipt of a subscription confirmation email and of the invoice

The order is finally confirmed when payment is actually made. STELLARR STUDIO reserves the right to refuse any order for a legitimate reason, in particular in the event of suspected fraud or of failure to comply with the Terms of Use.

4. Payment terms

4.1. Payment provider

Payments are processed securely by Stripe, Inc., a payment provider certified PCI DSS Level 1 (the highest level of security certification in the payment industry).

4.2. Accepted payment methods

• Payment card (CB, Visa, Mastercard)
• SEPA direct debit

4.3. Billing cycles

Subscriptions are offered with two billing cycles:

• Monthly: billed on the same day each month, starting from the subscription date
• Annual: billed on the same day each year, starting from the subscription date

4.4. Automatic renewal

Subscriptions renew automatically at the end of each billing period, unless the customer cancels before the renewal date. In accordance with Articles L.215-1 et seq. of the French Consumer Code (Code de la consommation), for annual subscriptions the customer will be informed by email of the option not to renew their subscription no later than one month before the renewal date.

4.5. Payment failure

If a payment fails, Stripe will automatically make new attempts according to its standard schedule. If the payment fails definitively, access to paid features will be suspended until the payment is settled. No late payment penalty is applied to consumers.

5. Right of withdrawal

5.1. Principle

In accordance with Article L.221-18 of the French Consumer Code, a consumer customer has a period of fourteen (14) days from the subscription to exercise their right of withdrawal, without having to give reasons or bear any penalties.

5.2. Exception

In accordance with Article L.221-28-13° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer’s express consent and the consumer has expressly waived their right of withdrawal.

5.3. Exercising the right of withdrawal

To exercise the right of withdrawal, the customer must notify their decision to withdraw by an unambiguous statement (for example, a letter sent by post or an email) to:

The customer may use the withdrawal form below, but this is not mandatory:

5.4. Refund

In accordance with Article L.221-24 of the French Consumer Code, in the event of a valid withdrawal, STELLARR STUDIO will refund the customer all sums paid, without undue delay and no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. The refund will be made using the same means of payment as the one used for the initial transaction, unless the customer expressly agrees to another means.

If the customer requested immediate performance of the service during the withdrawal period without expressly waiving their right of withdrawal, they will owe an amount proportionate to the service provided until they communicated their decision to withdraw.

6. Performance of the services

6.1. Supply of the digital service

Moon AI is a digital service provided online. Access to paid features is activated immediately once payment is confirmed, with no delivery time. The customer receives a confirmation email containing a summary of their subscription.

6.2. Availability

STELLARR STUDIO undertakes to use its best efforts to ensure the availability of the platform, with a target of 99.9% availability (uptime) on a monthly basis. This target excludes scheduled maintenance periods, of which customers will be informed in advance. The platform’s infrastructure and operating processes were designed with the requirements of the GDPR (EU General Data Protection Regulation) and of the EU AI Act in mind. A Disaster Recovery Plan (DRP, Plan de Reprise d’Activité) and a Business Continuity Plan (BCP, Plan de Continuité d’Activité) are deployed internally to ensure operational resilience in the event of a major incident.

The status of the services and the incident history can be viewed in real time on the Service status page.

6.3. Updates and changes

STELLARR STUDIO reserves the right to change the platform’s features (adding, modifying or removing features). In the event of a substantial change that significantly reduces the features included in the customer’s subscription, the customer will be informed at least 30 days in advance and may cancel their subscription at no cost.

7. Legal guarantee of conformity for digital content and services

In accordance with Directive (EU) 2019/770, transposed into French law in Articles L.224-25-1 to L.224-25-31 of the French Consumer Code, a consumer customer benefits from the legal guarantee of conformity for digital content and services.

7.1. Conformity criteria

The digital service is in conformity if it meets the following criteria:

• It matches the description, type, quantity and quality provided for in the contract
• It is fit for any purpose normally expected of a similar digital service
• It is supplied with all the accessories, instructions and updates provided for
• It is compatible with the consumer’s digital environment, of which the consumer has informed the trader

7.2. Remedies for lack of conformity

In the event of a lack of conformity, the consumer customer is entitled to have the digital service brought into conformity within a reasonable time and free of charge. If bringing it into conformity is impossible or would entail disproportionate costs, the customer may:

• Obtain a proportionate price reduction
• Obtain termination of the contract and a refund of the sums paid for the period not performed

7.3. Obligation to provide updates

In accordance with Article L.224-25-25 of the French Consumer Code, STELLARR STUDIO undertakes to provide the customer with the updates necessary to keep the digital service in conformity throughout the period during which the service is supplied. The customer will be informed of the availability of updates and of the consequences of not installing them on the conformity of the service.

8. Warranty against hidden defects

In accordance with Articles 1641 to 1649 of the French Civil Code (Code civil), the customer benefits from the legal warranty against hidden defects (garantie des vices cachés). Within two (2) years of discovering the defect, the customer may:

• Request rescission of the sale (action rédhibitoire) and obtain a refund of the price paid
• Keep the service and request a price reduction (action estimatoire)

The hidden defect must make the service unfit for its intended use, or so diminish that use that the customer would not have acquired it, or would have paid a lower price for it, had they known of it.

9. Liability

9.1. Limitation of liability

To the extent permitted by law and without prejudice to the legal guarantees, the total liability of STELLARR STUDIO under these Terms of Sale shall not exceed the total amount actually paid by the customer during the twelve (12) months preceding the event giving rise to liability.

9.2. Exclusion of indirect damages

STELLARR STUDIO shall not be held liable for indirect damages, including in particular:

• Loss of profit, turnover or revenue
• Loss of data or costs of obtaining replacement data
• Commercial loss, damage to reputation or loss of customers
• Any other indirect or consequential damage, even if STELLARR STUDIO was informed of its possibility

9.3. AI-generated content

10. Suspension and termination

10.1. Cancellation by the customer

The customer may cancel their subscription at any time from their account settings on the Moon AI platform. Cancellation takes effect at the end of the current billing period:

• No cancellation fee is charged
• The service remains accessible until the end of the paid period
• Automatic renewal is turned off
• At the end of the period, the account automatically returns to the free plan

10.2. Suspension or termination by STELLARR STUDIO

STELLARR STUDIO reserves the right to suspend or terminate the customer’s subscription in the event of:

• Breach of the Terms of Use or of these Terms of Sale
• Fraudulent or abusive behavior
• Use that endangers the security of the platform or of its users
• Persistent non-payment after a reminder

In the event of a breach that is neither proven fraud nor a deliberate attack on security, STELLARR STUDIO will first send the customer a formal notice by email, giving them 15 days to remedy the situation. In the event of final termination, the customer will be refunded pro rata for the remaining unused subscription period. In the event of proven fraud or of a deliberate attack on the security of the platform or of its users, termination may be immediate and without refund.

11. Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, a consumer customer has the right to use a consumer mediator free of charge, with a view to the amicable resolution of any dispute with STELLARR STUDIO.

11.1. Prior complaint

Before referring a matter to the mediator, the customer must first send a written complaint to STELLARR STUDIO (by email to contact@stellarrstudio.com or by post) in order to attempt a direct amicable resolution. STELLARR STUDIO undertakes to respond to any complaint within a reasonable time.

11.2. Designated mediator

If no amicable resolution is reached, the customer may refer the matter to the following consumer mediator:

11.3. European online dispute resolution platform

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform, available at the following address:

consumer-redress.ec.europa.eu

12. Personal data protection

In performing these Terms of Sale, STELLARR STUDIO processes the customer’s personal data in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the French Data Protection Act (loi Informatique et Libertés).

The Moon AI platform includes Moon Blur, a proprietary 5-layer system of automatic, reversible masking that protects personal data before it is sent to third-party AI models. AI models do not receive in clear text the personal data it detects.

To learn more about the processing of your personal data, your rights (access, rectification, erasure, portability, objection, restriction) and how to exercise them, see our privacy policy.

13. Governing law and jurisdiction

These Terms of Sale are governed by and construed in accordance with French law.

In the event of a dispute relating to the interpretation, validity or performance of these Terms of Sale, and failing amicable resolution or mediation, the courts with jurisdiction over the registered office of STELLARR STUDIO shall have sole jurisdiction.

However, in accordance with the applicable mandatory legal provisions, the consumer may, at their choice, bring proceedings before the courts mentioned above or before the court of their place of residence. The provisions of the French Consumer Code on consumer protection remain fully applicable.

14. General provisions

14.1. Severability

If one or more provisions of these Terms of Sale are held to be invalid or are declared as such pursuant to a law, a regulation or a final decision of a competent court, the other provisions shall remain in full force and effect. The invalidated clause shall be replaced by a valid clause as close as possible to the original intent.

14.2. No waiver

The fact that STELLARR STUDIO does not, at any given time, rely on any clause of these Terms of Sale shall not be construed as a waiver of its right to rely on it later.

14.3. Entire agreement

These Terms of Sale, together with the Terms of Use and the privacy policy, constitute the entire agreement between the customer and STELLARR STUDIO relating to the subscription to and provision of the paid services of Moon AI. They replace and supersede any prior undertaking, representation or agreement, whether written or oral.

14.4. Force majeure

Neither party shall be held liable for a failure to perform its contractual obligations if that failure results from a case of force majeure as defined by Article 1218 of the French Civil Code, including in particular: natural disasters, pandemics, wars, terrorist attacks, strikes, fires, floods, telecommunications network or power outages, and governmental or regulatory decisions.

If a case of force majeure lasts more than 90 days, either party may terminate the contract without compensation. The customer will be refunded pro rata for the unused period.

14.5. Changes to the Terms of Sale

STELLARR STUDIO reserves the right to change these Terms of Sale at any time. Customers will be informed of any substantial change by email at least 30 days before it takes effect. Continued use of the paid service after that date constitutes acceptance of the new terms. A customer who does not accept the changes may cancel their subscription at no cost before the date on which they apply.

15. Contact