Terms of use.

1. Purpose and scope

These General Terms of Use (hereinafter the “Terms of Use” or “CGU”) set out the terms and conditions for accessing and using the Moon AI platform (available at chat.realmoon.ai) and the showcase website (realmoon.ai), published and operated by:

Accessing the platform and/or using its services implies full and complete acceptance of these Terms of Use. Commercial matters relating to paid subscriptions are governed by our General Terms of Sale (CGV). If you do not accept these terms, please do not use our services.

2. Definitions

“Platform”: means all the services accessible through chat.realmoon.ai and realmoon.ai.

“User”: means any natural or legal person who accesses the Platform, whether or not they have an account.

“Account”: means the User’s personal space created when they sign up.

“Generated Content”: means any text, document, image, video or other content produced by AI models through the Platform at the User’s request.

“Moon Blur”: means the proprietary system, in 5 layers, that automatically and reversibly masks the personal data it detects.

“Moon Auto”: means the intelligent routing system that automatically selects the optimal AI model for each request.

3. Description of the services

Moon AI is an artificial intelligence platform that offers the following services:

• Multi-model AI chat with intelligent routing (Moon Auto) to the most suitable models
• Moon Blur: automatic 5-layer protection that masks the personal data it detects (scanning, tokenization, decoys, encrypted sending, restructuring).
• Document generation in 9 formats (PDF, DOCX, PPTX, XLSX, CSV, HTML, TXT, MD, JSON)
• Video generation through 10 engines (Google Veo, HeyGen, etc.)
• Agents (custom assistants) and scheduled routines, which can be triggered by webhook
• Dozens of connectors (Gmail, GitHub, Slack, Notion, Stripe, etc.)
• Persistent file library with export to Google Drive
• Organizations and teams with role management and invitation codes
• Moon CLI: a command-line coding agent (Windows, macOS, Linux) connected to the Moon AI account, including client-side reversible Moon Blur masking and the Moon Guard safeguard. Included with the Étoile plan and above, its use counts toward the account’s usage limits.
• Mobile apps: an iOS app (App Store) and an Android app (Google Play Store). They give access to the same Service with the same account; these Terms of Use apply to them in full.

The Service is available through the chat.realmoon.ai site, the mobile apps and Moon CLI. Unless otherwise stated, any reference to the “Service” in these Terms of Use covers all of these access channels.

4. Registration and user account

Access to certain features requires the creation of an Account. The User undertakes to:

• Provide accurate, complete and up-to-date information when signing up
• Keep their login credentials strictly confidential
• Immediately inform STELLARR STUDIO of any unauthorized use of their Account
• Not create multiple accounts for abusive purposes

The User is solely responsible for all activity carried out under their Account. The User must be at least 16 years old to create an Account. For minors aged 16 to 18, the consent of a legal representative is required.

A User who creates an Organization on the Platform is its responsible administrator. That User is jointly and severally liable for compliance with these Terms of Use by all the members they invite into their Organization, and answers for the use those members make of the service.

5. Acceptable use

The User shall not:

• Use the Platform for unlawful or fraudulent purposes, or purposes contrary to these Terms of Use
• Attempt to circumvent, disable or interfere with security measures, including Moon Blur
• Access or attempt to access the data, accounts or systems of other Users
• Generate content that is illegal, hateful, defamatory, pornographic or violent, or that infringes the rights of third parties
• Intentionally overload the infrastructure or carry out denial-of-service attacks
• Scrape, reverse engineer or decompile the Platform
• Resell, sublicense or commercially exploit the service without prior written authorization
• Use the Platform to develop a competing service
• Publish benchmarks, performance tests, technical comparisons or evaluations involving Moon AI without the prior written authorization of STELLARR STUDIO

6. Intellectual property

6.1. Property of STELLARR STUDIO

The Moon AI Platform, its source code, algorithms, design, trademarks, logos and all of its components are the exclusive property of STELLARR STUDIO and are protected by French and international intellectual property law.

6.2. Generated Content

Generated Content created by the User through the Platform belongs to the User. The User is responsible for the use they make of this content and warrants that they hold the necessary rights to the input data provided to the models.

6.3. Training data

6.4. Feedback and suggestions

Any feedback, suggestion for improvement, feature idea, bug report or comment voluntarily communicated by the User to STELLARR STUDIO, by any means whatsoever, is assigned to STELLARR STUDIO free of charge and permanently. STELLARR STUDIO may freely use, integrate, modify or reproduce it, with no obligation of compensation, attribution, notification or return.

6.5. Reservation of rights

All rights not expressly granted to the User in these Terms of Use are reserved to STELLARR STUDIO. Access to the Platform grants the User a personal, non-exclusive, non-transferable, non-sublicensable and revocable license of use.

7. Data protection: Moon Blur

Moon AI includes Moon Blur, a proprietary 5-layer system of automatic and reversible masking that protects personal data before it is sent to third-party AI models. The AI models do not receive in plain text the personal data that Moon Blur detects.

For more details on the processing of your personal data, see our privacy policy.

8. Prices and payment

Moon AI offers free and paid plans. Current prices are available on the Pricing page. Payments are processed securely by Stripe. STELLARR STUDIO does not store any banking data.

Subscriptions renew automatically unless the User cancels before the end of the current period. The detailed commercial terms (payment, right of withdrawal, legal guarantees, mediation) are set out in our General Terms of Sale.

9. Service availability

STELLARR STUDIO strives to keep the Platform available 24 hours a day, 7 days a week, with an availability target of 99.9%. However, access may be interrupted for scheduled maintenance, updates or force majeure. The status of the services can be checked in real time on the Service status page.

The infrastructure is hosted by OVHcloud on servers located in France and in Europe. The platform was designed to meet the requirements of the GDPR (Regulation (EU) 2016/679) and of the EU AI Act (Regulation (EU) 2024/1689). A Disaster Recovery Plan (DRP) and a Business Continuity Plan (BCP) are in place to ensure the operational resilience of the platform.

10. Artificial intelligence and transparency

In accordance with Regulation (EU) 2024/1689 on artificial intelligence (AI Act), STELLARR STUDIO informs Users that:

• Content generated by Moon AI is produced by artificial intelligence systems, not by humans. The User is invited to check this content before any use.
• Moon Auto performs automated routing to the AI model best suited to each request. This process is based on technical criteria (type of request, language, complexity) and does not constitute an automated decision within the meaning of article 22 of the GDPR.
• The AI models used are provided by third parties (OpenAI, Anthropic, Google, OpenRouter, Fireworks AI, etc.). STELLARR STUDIO does not control the internal algorithms of these models.
• No generated content is guaranteed to be accurate, complete or up to date. The User remains solely responsible for checking and using generated content.

11. Limitation of liability

The answers and Generated Content produced by AI models are provided for guidance and information only. They in no way constitute professional, legal, medical, financial or other advice. The User is solely responsible for the use they make of this content.

To the extent permitted by law, STELLARR STUDIO’s total liability under these Terms of Use shall not exceed the amounts actually paid by the User during the 12 months preceding the event giving rise to the claim.

STELLARR STUDIO shall not be liable for indirect damage, loss of profit, loss of data, commercial loss or damage to reputation, even if it has been informed of the possibility of such damage.

The User agrees to hold harmless and indemnify STELLARR STUDIO, its officers, employees and partners against any claim, formal notice, legal action, damage, cost or expense (including reasonable attorneys’ fees) resulting directly or indirectly from a breach of these Terms of Use by the User, from unlawful use of the Platform, or from an infringement of third-party rights attributable to the User.

12. Suspension and termination

The User may delete their Account at any time from the Platform’s Settings. Deletion results in the permanent erasure of all of their data within 30 days.

STELLARR STUDIO reserves the right to suspend or terminate an Account, without notice or compensation, in the event of:

• A breach of these Terms of Use
• Fraudulent or abusive behavior
• Use that endangers the security of the Platform or its users
• Prolonged inactivity (12 months without logging in)

13. Changes to the Terms of Use

STELLARR STUDIO reserves the right to modify these Terms of Use at any time. Users will be informed of any substantial change by a notification on the Platform and/or by email at least 30 days before it takes effect. Continued use of the service after the changes take effect constitutes acceptance of the new terms.

14. Governing law and jurisdiction

These Terms of Use are governed by French law. In the event of a dispute, and after a prior written complaint to STELLARR STUDIO that has not received a satisfactory response, the consumer may refer the matter free of charge to the designated consumer mediator: MEDICYS, Centre de Médiation et Règlement Amiable des Huissiers de Justice, 73 boulevard de Clichy, 75009 Paris (www.medicys.fr). Failing an amicable resolution, the courts with jurisdiction over the place of STELLARR STUDIO’s registered office shall have jurisdiction, subject to the mandatory legal provisions applicable to consumers that allow the consumer to bring proceedings before the court of their place of residence.

In accordance with article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform at the following address: consumer-redress.ec.europa.eu.

15. General provisions

If one or more provisions of these Terms of Use are held to be invalid, or declared as such under a law or regulation or following a final decision of a competent court, the other provisions shall remain in full force and effect.

The fact that STELLARR STUDIO does not invoke a breach by the User of any of the obligations set out in these Terms of Use shall not be interpreted as a waiver of the obligation in question.

The provisions relating to intellectual property (article 6), limitation of liability and indemnification (article 11), language and evidence (article 18) and these general provisions survive the termination, expiry or end of the contract, whatever the cause.

Notices sent by STELLARR STUDIO to the email address associated with the User’s Account are deemed validly delivered as of the time they are sent. The User must maintain a valid email address that they check regularly. Failure to check it cannot be held against STELLARR STUDIO.

16. Force majeure

Neither party shall be held liable for a failure to perform its contractual obligations if that failure results from a case of force majeure as defined by article 1218 of the French Civil Code (Code civil), including in particular: natural disasters, pandemics, wars, attacks, strikes, fires, floods, telecommunications network or power failures, and governmental or regulatory decisions.

In the event of force majeure lasting more than 90 days, either party may terminate these Terms of Use without compensation.

17. Assignment

The User may not assign their rights and obligations under these Terms of Use without the prior written consent of STELLARR STUDIO.

STELLARR STUDIO reserves the right to assign or transfer these Terms of Use to any entity that succeeds it, by way of merger, acquisition, contribution of assets or any other restructuring operation. Users will be informed at least 30 days in advance. A consumer User who does not accept the transfer has the right to terminate free of charge within 30 days of the notification.

18. Language and evidence

These Terms of Use are written in French. In the event of a translation, only the French version is authoritative.

Computer records kept in STELLARR STUDIO’s systems under reasonable security conditions shall be considered evidence of the communications, orders and payments made between the parties, in accordance with article 1366 of the French Civil Code.

19. Contact