Lock a conversation
Open the ⋯ menu of a conversation (in the sidebar or at the top of the conversation) and choose “Lock”. The first time, you choose a 6-digit code. Codes that are too easy (123456, 111111, 000000…) are refused. If the conversation is shared (public link, workspace, pages published by a link), locking removes those shares: the links stop working and your colleagues no longer see it; copies already made stay with the people who made them. A conversation used by a routine or a messaging app cannot be locked: remove them first.
Find it and open it
“Locked conversations” is in your account menu (bottom left, once your code is set), in the Ctrl K search and in “Settings” › “Data and privacy”; a “View” message also leads there after a lock: Locked conversations (Moon AI app). Enter your code (or Face ID, Touch ID, Windows Hello: only passkeys added with your code or your password count), then open, remove the lock or delete. Unlocking lasts 15 minutes; “Lock now” closes it, and it closes by itself if the tab stays hidden for more than 5 minutes.
What it does, and does not do
It is no longer used as memory (the automatic memories already drawn from it are deleted) and is left out of your monthly summary and “Export all”. Its notifications show no title or text and nothing goes to a webhook. The export of your personal data includes it only if you unlocked it first. This is not encryption: the text stays readable by Moon AI systems and administrators; the lock protects against someone using your open computer or phone. The files and photos stay in the Library.
Change or recover your code
“Settings” › “Data and privacy” › “Locked conversations” › “Change code” (the old code is asked). Forgot it: “Forgot your code?” confirms it is you with your account password, or with a code sent by e-mail if your account has no password; your conversations stay locked and you choose a new code. An e-mail tells you of every change or reset of the code and of every passkey added. Locked conversations (Moon AI app)
Labels in quotes are those of the app in English as of November 14, 2026; the app opens in French until you choose English in Settings. Links followed by an arrow open the app, which may ask you to sign in.
Your turn.
Open Moon AI to try these steps in your workspace, or go back to the help center for another topic.