Custom instructions
“Settings” › “Personalization” › “Custom instructions”: what the AI should know about you and how to answer, for all your chats. For it to always answer in one language, write it there, for example Always answer in English. Personalization (Moon AI app)
Memory
It is off by default: in “Personalization”, turn on “Use saved memories”, “Create memories automatically” or “Search past conversations”. “Manage memories” shows and deletes them. You can also say remember that… or forget…. To bring over what another AI knows about you: “Settings” › “Data and privacy” › “Import what another AI knows about you”. Manage memories (Moon AI app), Import (Moon AI app)
Exceptions
Never any memory in a confidential chat. The owner of a team workspace can turn it off in that workspace.
Labels in quotes are those of the app in English as of November 14, 2026; the app opens in French until you choose English in Settings. Links followed by an arrow open the app, which may ask you to sign in.
Your turn.
Open Moon AI to try these steps in your workspace, or go back to the help center for another topic.